RETAIL & OPS PART TIMERS

We are looking for Retail & Operations Part Timers to join our team for year end.

This is a hands-on role that sits across two things we care deeply about: making sure every order leaves well, and making sure every customer feels looked after. You will get a first hand view of what makes a design brand work and come alongside us during a fun and exciting year end period!

KEY RESPONSIBILITIES

1) Operations & Fulfilment

  • Pick, pack and label every order carefully and accurately before dispatch.
  • Coordinate with our logistics and courier partners to make sure pickups and deliveries happen on time.
  • Hold the quality bar on outgoing orders — every package that leaves should feel like Sea Apple.
  • Handle customer returns and exchanges across online and offline channels.
  • Receive incoming shipments — check quantities, condition on arrival.

2) Retail Store/Pop-up Operations

  • Be an ambassador and staff the Sea Apple in-store & pop-up experience, delivering warm, personalised customer service and driving sales.
  • Handle cashiering, payments and daily sales reconciliation.
  • Pack and prepare for year end pop-up and retail operations

REQUIREMENTS

  • No prior experience required
  • Responsible, honest & reliable
  • Friendly, positive and engaging
  • Independent and hands-on, with a willingness to learn and help wherever needed.
  • Bonus: passionate about design and able to connect with Sea Apple’s brand and values.
  • Able to commit to at least 3 days a week, from November to end December/early January.
  • You may at times be required to work on a weekend/public holiday for our retail store/pop-up activations.


OPERATIONS ASSOCIATE 

We are looking for a full time Operations Associate to join our team. This role gives you a rare, ground-level view of how a modern e-commerce brand actually works — from the moment an order is placed to the moment a customer is happy. You will learn how inventory and fulfilment systems run, how a small brand manages logistics, and how direct customer relationships shape a brand’s reputation over time.

No prior experience is required. We want someone who takes ownership, pays attention, and genuinely wants to grow with a brand they believe in.

KEY RESPONSIBILITIES

Order Fulfilment

  • Pick, pack and label every order carefully and accurately before dispatch.
  • Coordinate with our logistics and courier partners to make sure pickups and deliveries happen on time.
  • Investigate missing or damaged parcels and manage claims with courier partners through to resolution.
  • Hold the quality bar on outgoing orders — every package that leaves should feel like Sea Apple.

Inventory & Stock

  • Receive incoming shipments — check quantities, condition on arrival.
  • Conduct regular stock counts and audits; flag and follow through on discrepancies.
  • Keep stock records accurate and up to date in our systems.
  • Maintain a warehouse that is organised, clean and easy to navigate.

Customer Experience

  • Be the first point of contact for customer enquiries via Whatsapp and email — respond in a way that is warm, helpful and genuinely Sea Apple.
  • Handle after-sales requests: returns, exchanges, delivery concerns. Own the resolution, not just the reply.
  • Spot patterns in what customers are asking or experiencing and flag them to the team — your frontline view matters.
  • Work closely with the rest of the team to make the end-to-end shopping experience something customers remember well.

REQUIREMENTS

  • Someone who notices when something is slightly off — and does something about it.
  • Organised and methodical, especially when things get busy.
  • Comfortable working independently and taking ownership of your area.
  • Reliable and present — we are a small team and every person counts.
  • Physically comfortable being on your feet and handling stock for extended periods.
  • Warehouse, retail, logistics or customer service experience is a plus